Returns & Refund Policy

BB Wholesale understands the stress of missing or faulty product issues, thus our customer support team is dedicated to resolving all your issues regarding such matters. Our aim is to provide a platform where you can shop stress-free so do not hesitate to contact us our team is available 24/7.

Faulty Items

If you receive any products that are not up to the mark, that are broken or faulty we are here to solve that for you. We would hate to see you face inconvenience thus we are dedicated to making every interaction you have with bb wholesales a smooth experience. Once you tell us about the situation we will take swift action to resolve your issue.
Note: To better assist you, we may request video or image evidence to validate your claim.

Faulty Item Duration

Once you have received your products there’s a 90-day time frame for you to thoroughly inspect all your products. This gives you enough time to go through all the products and ensure they align with your expectations.

Condition

Unfortunately, physically damaged items can not be returned that are; broken, harmed, or are no longer in good condition. Our goal is to deliver products in good form. We are unable to accept returns for items that are damaged. If you receive such items, please contact our customer support team, they work 24/7 to address all the issues and find a suitable solution.

Processing Time

We understand the stress of receiving faulty products thus, we try our best to provide you with a swift response. However, Refunds or Credit Notes might take approximately 3 business days to process. Your patience in this process is truly appreciated while we work actively to resolve your issue.

Missing Items

In the occasion of missing products, kindly report them within 48 hours after delivery. It is suggested to thoroughly look into your parcel for any missing objects before acknowledging receipt. Feel free to contact our customer service team and they will register the missing items. Disputes may additionally take up to 72 hours or longer to remedy, depending on the situation. We monitor the dispatch system closely. We encourage you to submit evidence such as photos and videos of unboxing the parcels.

Processing Time

It may take up to 5 business days for us to process refunds or credit notes, however, we assure you our team is actively working on resolving your issue.

Return Procedures

Unfortunately, Physically damaged or spoiled products cannot be returned. The missing items must be reported within 48 hours of delivery. You must inspect your parcel thoroughly before signing off on the delivery. It’s crucial to take all necessary precautions to see if the courier service could be responsible.

It can take up to 72 hours or more for us to resolve your queries to ensure no loops are left unchecked. To ensure error-free dispatching of parcels we use CCTV footage, order prints, and past conversations to resolve disputes; hence, you are encouraged to submit as much evidence as you can provide to expedite the process.
Video or photographic evidence of collection/unboxing are ideally the preferred methods of resolving such disputes.

Expiry Items

If you find any product that has expired in your parcel please don’t hesitate to contact our customer support team. They are available 24/7 to assist you.

Processing Time

Processing time for expired item queries is 3 business days. Our team is trying to ensure everything is sorted and we appreciate your patience