ACCOUNT

How do I sign up?

Click on our “my account page” to go there and create an account. On the following page, choose the option to register and input your data in the required fields. You must provide us with your name, company name, state, state / territory, street address, city / town, zip code, email address, and federal EIN number. Also, you will need to upload a photo of your business licesne. Once you have completed the registration process, you should receive a confirmation email, and you have successfully registered with BB Wholesales.

What do I do if I have forgotten my password?

You can find a link to the “lost your password” page on the log-in page. Once you click on that, you will get an option to type in your registered email. Enter your registered email address on the following page and click on the forgotten password. We will send an automated email to reset the password. If you don’t receive an email from our side, kindly check your spam or junk folder.

FAQs

BUYING ITEMS

How can I add a product to my shopping cart?
Once you have successfully registered your business with us and received the registration confirmation, you can start making purchases. The next step is to browse our wide range of products, such as e-liquids, vape kits, mods, vaping tools, or anything else you are interested in. Then, click “Add to Cart” to add it to your shopping cart It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
How do I remove an item from my shopping cart?
Have you added something to the cart and need to get rid of it? To remove a selected item from your shopping cart, go to the cart and click the “X” in the lower right corner of each item to remove the item.
How can I remove an item after placing the order?

Whenever you need to make changes to your order, do not hesitate to call us at +1 (281) 654 8371. Our representative will be available and happy to assist you.

How can I add an item after placing the order?

If you need to add, remove, or alter anything from your order, you can contact us at +1 (281) 654 8371. Our dedicated support team is available to help resolve any issues or confusion and make your shopping experience smooth.

What is the process of paying for the items in my shopping cart?
At BB wholesales, we try our best to give you a hassle-free experience once you have added all you need to the cart. Go to your shopping cart where you have added your vaping products, review your order, and then select “Proceed to Checkout.” Once you’ve checked out and received an order confirmation in your email, you’ll receive a call from one of our sales representatives. This is to verify your order and complete the payment. Available payment methods are Check, wire transfer, and debit/credit card (an additional 3% fee will be charged on all cards).
Do you charge for shipping?
Shipping is free on all orders above $1000. Shipping is processed via UPS. Shipping starts from $19.99.
Are our products authentic and original products?
Yes. We only deal in authentic and original products directly from the verified manufacturer and distributor. Whether its Cake delta 8, disposables Airbar and Hyde or any other brand. We only sell authentic, verified and legit products.
How can I cancel my order?

Your order can only be canceled if it hasn’t been shipped already. Contact us at +1 (281) 654 8371 and our representative will guide you through the process. Check out our Terms & Conditions page to learn more about our policies.

RESOLVING BUYING PROBLEMS

How can I return an Item?
If it is the fault of BBWholesale, you will be fully credited, and/or items will be reshipped at our expense. However, if is not the fault of BBWholesale, we would be happy to re-ship you any items at our expense. We may also require you to send back the broken or damaged items, we will be happy to email you a UPS return shipping.
What should I do If I receive an incomplete order?

If you ever find yourself in this situation, feel free to reach out to Contact us at +1 (281) 654 8371. Remember, missing items should be reported within 48 hours after delivery.

What Should I do If I haven’t received my order?

If you haven’t received your order, you can Contact us at +1 (281) 654 8371 our dedicated support team is committed to help you at every step.

RESOLVING BUYING PROBLEMS

How can I track my order?

Deliveries of your orders are carried out by a reliable courier service. Moreover, the courier service will provide you with a tracking number. If you haven’t received the tracking number from the courier company, you can Contact us at +1 (281) 654 8371

How are orders processed?
Orders are completed in the order they are received. Once your order is placed with us, we start pulling the items from our inventory. Each item is checked to make sure there are no cracks or defects. When all items have been pulled, your order is verified by our shipping department for accuracy. Then the items are wrapped with multiple layers of bubble wrap to ensure that nothing will be damaged during transportation of product. We cannot guarantee that nothing will break on its way to your business, but we do our very best when it comes to packaging and shipping orders, After the order is wrapped and boxed, an invoice will be created with the shipping cost and we will call you with a total.